I just opened a saving account in Maybank two days ago which was on the friday. I’m quite surprised of maybank that has abolished the use of account book. On that day I also applied the ATM card and online banking facility. I was quite amazed with the speed of the whole proceeding to open a bank account. It took me almost 2 and a half hours. Oh My God! Luckily I was on my holiday if not I had no patience to wait for such a long time.
Most of the time I was seating on the cozy chair reading book that I brought along with me (thank god I remember to bring a book) waiting for my turn, who to blame? Only two officers who were in charged for opening bank account were present at the counter. Later, the third officer came. I went to the counter when my name was called. Later on, she gave me a Maybank bank card, I was curious, I asked the lady officer “Is Maybank still using account book?” She answered: “Now we don’t use the book anymore, we combined the ATM card with the account so next time if you want to draw money from bank just bring the card.” She continued:”Miss, you please go to the cash deposit machine and put in the money into your account, this is your account no.xxxxxxxx.”
After finished I requested the lady that I wanted to apply online banking facility. She gave me a paper and said:” You follow the procedure here, do it at the ATM machine then you go home online to complete the rest of the procedure.” I nodded then I say thanks to her. Just a few minutes later I went home and completed the rest of the application.
Easy? For your information Maybank is the first bank in Malaysia which provide online banking facility and that is the reason why most of the online shops in Malaysia are using Maybank2U.